How to install memoQ

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Download and Installation

Download the latest available version from https://www.memoq.com/downloads and open the Installer:

memoQ 9.0.13 or latest version installer

Go through the installer until you complete the set up and click on Finish.

Installation wizard

MemoQ Activation & Serial number

You will need to activate memoQ before you can start working with it (Free or Translator Pro), click on MemoQ > My memoQ to check the current edition:

In order to be able to translate in MemoQ, you will need a Translator Pro license — you can either use your own or borrow one from our server.

Editions available:

  1. Translator Pro: you can go ahead and check out a project from our servers, congratulations!
  2. Free: your memoQ is activated but you will need a Pro license, if you want to check out a project from our servers.
  3. None: your memoQ is not activated so you will need either a Pro or Free license.

MemoQ activation: possible scenarios

The first time you install and run MemoQ, you should see the Activation Wizard. Otherwise, you can open it from MemoQ > Activation Wizard:

activation wizard

Depending on your situation, there are different ways you can activate your copy:

  1. If you have bought MemoQ, then Kilgray will have provided you with a valid serial number. In this case, proceed with:

Activating memoQ: I already have a serial number

  1. If you have installed MemoQ before in your computer:
    • You have installed MemoQ on your PC at some point but you don’t have a copy of the serial number saved. In this case, you have to contact Kilgray at support@kilgray.com and ask them to generate a new serial number for you. Alternatively, you can contact your PM to ask for a spare free serial number. Then proceed with

Activating memoQ: I already have a serial number

  • You have another version of MemoQ already installed in your PC or in another PC/laptop. In this case, you can open it and retrieve your serial number from the MemoQ > My memoQ and copy that number and proceed with I already have a serial number in the correct version of MemoQ.

serial number

  1. If you have never installed any MemoQ version in your computer, then proceed with I am a new user, I wish to obtain a serial number and trial license online. (See:

Activating memoQ: I am a new user

  1. If your MemoQ shows that you do not have a license (“Current edition: none”), it means that your copy is not activated. You will not be able to use it until you do so.

Activating memoQ: I am a new user

If you have never installed memoQ before then select I am a new user, I wish to obtain a serial number and trial license online.

Insert all the details in bold. It’s important you insert the real information in case you need to retrieve the details at some point.

Always insert your real details

Click on Next and you should see the following message:

Do not tick the box for ELM licenses

Just click on Next and you will see a confirmation that your version is Translator Pro. This version will last for 45 days, after that period it will become a free version.

Now that you have your activated version, you should write down your serial number. This will be valid even after those 45 days of trial, but it will be activated as a free version instead.

You can check the license number from MemoQ > Activation.


Activating memoQ: I already have a serial number

If your case is the one described previously, then select I already have a serial number.

Select the first option:

Your serial will be validated, and your activated edition will switch to either Pro or Free.

If you get an error while activating MemoQ, it could be because the serial you have might be expired and it is no longer valid. If you have purchased MemoQ contact them at support@kilgray.com.